Compuquest's PBXaminer brings a new dimension to customer support, remote diagnostics, tele-servicing, and off-site repairs.
PBXaminer is a standalone microprocessor-based device that continuously monitors a PBX system and its environment for user-specified alarms, status changes, or other conditions. When they occur, PBXaminer delivers reports immediately via internal modem to chosen destinations via telephone or cellular connection. Monitored data is logged for on-demand user review or download. PBXaminer uses 8 digital inputs and an RS-232 port (usually connected to the PBX maintenance port) as data input sources. Configuring PBXaminer is done by dialing into it using a PC or terminal, and following simple, self-contained menus. Model configurations support Northern Telecom, Siemens, NEC, Hitachi, Mitel, Rolm, Fujitsu, and other PBX or Telco equipment.
Through its RS-232 port, PBXaminer will monitor all data sent by the PBX, looking for up to 50 user pre-programmed match-strings, which represent alarms or other status of interest to the user. For appropriate models, it will log into the PBX and perform query operations, then report based on the results. All data and alarm transactions are time/date stamped. And, PBXaminer reports may be received by Compuquest's Remote Support Software for centralized alarm logging, audit trail, print or screen alarms, and database storage.
Powered either by standard 120 VAC, or 12 VDC, PBXaminer detects and reports when external power is lost or restored. If such power is lost, PBXaminer can operate for a minimum of 24 hours using internal rechargeable power. All memory and user data contents are encrypted and remain non-volatile for up to 5 years.
Using a PC or terminal, an authorized user may call into PBXaminer at any time to connect directly into the PBX and receive special reports, or to do routine or emergency PBX maintenance from any remote location. PBX problems can be diagnosed and resolved quickly, eliminating service calls. PBXaminer provides multi-level password security against unauthorized access.
Installation is quick and easy at the equipment site, connecting with RJ-11 to any phone line or PBX extension (or to a cellular phone for the ultimate in disaster backup). All further setup may be done remotely, or may even be pre-programmed before shipment to the site.