How will PBXaminer or AlphaSense Save Me Time and Money?
...This document uses the PBXaminer product name throughout, but the contents apply equally to our AlphaSense product line also. AlphaSense is a "super PBXaminer" with a much broader generic application range, wider connectivity and network options, and provides wireless messaging delivery in addition to PBXaminer-style message transmission to a centralized data center or other destination.
Automatically, and completely unattended, PBXaminer monitors your PBX equipment, and reports the alarm conditions (that you choose) immediately as they happen. On the job 24 hours a day. These savings are a cumulative benefit to you and go on and on.
PBXaminer's continual oversight of the equipment it is connected to provides "advanced warning" of problems, including those that could cause serious service interruptions. It can prevent these interruptions, and their resulting loss of revenue.
Minimizes system down-time due to PBXaminer's internally-stored error history log, which reduces the expensive man-hours required for problem resolution.
PBXaminer increases the broad overall efficiency of installers and technicians, freeing their valuable time for other work. And, our Remote Support Software can provide centralized management, event history query, and database reporting for all remote PBX sites.
Using the "Direct Mode" of PBXaminer, a technician can inquire into the PBX from any remote location to analyze a problem, and receive enough information, from both the PBX and the stored log in PBXaminer, to fix the problem over the phone. THIS WILL COMPLETELY ELIMINATE SOME SERVICE CALL TRIPS.
If your organization maintains PBX systems, PBXaminer can dramatically increase the overall profitability of your PBX maintenance contracts, and at the same time, provides tangible benefits you can "sell" to the customer, allowing you to raise your maintenance pricing.
In many cases, PBXaminer will report a problem to you BEFORE THE CUSTOMER OR USERS KNOW IT EXISTS. You will be able to address and solve problems without the angry customer complaints, and the customer will think your service operation is VERY SHARP, compared to their other service vendors.
PBXaminer, combined with Compuquest's AlphaSense product, can alert and/or dispatch your field personnel by sending text messages (or exact copies of the PBX alarm data) to wireless devices. Different alarms can go to different people. This can save significant unnecessary travel expense, and cut the time-to-respond.
Debugging of new installations is a great job for PBXaminer, and provides sizable savings. Let it watch over the new installation as the new system is loaded and used. No need to assign an expensive technical or sales person to "babysit" the situation.
Intermittent problems: the hardest and most expensive to find. Stop assigning an expensive technical guru, with travel expenses etc. to watch the situation 100% of the time. Let PBXaminer do that work for you, and advise you when something develops.
Use PBXaminer to eliminate those costly "polling" phone calls. No need to spend time and money inquiring "what's happening" at an equipment site. Just assign PBXaminer to watch the equipment, and advise you of whatever you want.
PBXaminer provides calming "peace-of-mind." The business of service and maintenance can be filled with agony and consternation. With PBXaminer, you never have to wonder "if everything's OK" or worry over that customer who said "The next time you take 4 trips to solve our problems, you can have your equipment back!". With PBXaminer on the job, you know the status is OK, or you will know when there is a problem.
PBXaminer is a valuable, cost-effective tool for non-maintenance applications, too. For example, use it to "fine-tune" a PBX by monitoring certain call patterns. Let PBXaminer gather the data, and advise you of what is happening. Then your technician calls it, reviews the data, and performs software re-configurations RIGHT OVER THE TELEPHONE, and without any wasted time and travel.
PBXaminer will also work with non-PBX equipment (i.e. channel service units, call detail reporting systems, etc.) which are capable of providing either industry-standard switched contact outputs, and/or serial port data.
Compuquest, Inc.
366 S. Main St.
Bartlett, IL 60103
Voice: 630.830.2700
Fax: 773.782.5228